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We invest time and money to prepare every order that is placed on our site, even before the order ships, so we ask that you be sure prior to submitting your purchase.
After you have placed your order online, you have 6 hours to notify us via email or phone that you wish to cancel your order without penalty. Our business is not set up to change orders easily. We apologize for having to implement this policy, but it is necessary in order to keep our prices low for our customers and allows us to quickly fill and ship orders.
If you wish to cancel your order more than six hours after placing your order, but prior to shipment, we will charge a 5% restocking fee for your entire order. After six hours and after your order ships, please read our Return Policy if you wish to return any items. Our return policy will supersede the cancellation policy.
Our return policy is as follows:
Our refund policy assumes that your order has not already shipped. Just because the current status of your order may be 'pending' or 'processed' does not mean it hasn't shipped. We typically ship in the mornings, and update order statuses in the evening, so we ask that you be absolutely sure prior to placing your order. If you email us about receiving a refund and we have already shipped your order, DESPITE the current status listed on the website, we cannot issue a refund.
There are absolutely no refunds accepted for anything sold in the "Research Chemicals" category. Once they depart our office, we cannot take them back under any circumstances. This is to ensure we maintain the best quality control for our customers.
If you are not satisfied with your purchase for any reason, you may return certain product(s) for an exchange or refund within 14 days of receipt.Meaning, once USPS, FedEX, or UPS tracking shows your package as delivered, you have fourteen (14) days to notify us of your intent to return the items and deliver them to a courier in order to ship them back. Your return shipping must be delivered to the courier within 14 days of the item(s) being delivered to you.
All chemical novelties and laboratory equipment are refundable (less 5% restocking fee), if they are unopened and remain in their original condition when shipped. Items that are damaged after arrival, or opened from original packaging are no longer returnable. If you wish to cancel your order prior to shipment, please view our Cancellation Policy.
All chemical compounds are non-refundable. Because of quality control issues with powdered or pelleted chemical substances, we cannot accept returns on any of these chemically related items once they leave our facilities. The only exception is we will accept returns on unopened and sealed chemical chlorine tablets. Quality control is an extremely important aspect of our business model, and we can no longer guarantee the pureness and stability of our chemical compounds once they are shipped; therefore, we cannot accept them back under any condition.
You will be responsible for postage when mailing the item(s) back to Shy Molecule Inc. At our mailing address in Florida, which can be found on the Contact Us page.Please Contact Us prior to shipping items back to us, and we will provide you with a return authorization number.
Once the item is received by Shy Molecule Inc., your credit card will be credited, minus the initial shipping costs plus a five percent (5%) restocking fee.To ensure your return is processed in a timely manner, please include your order number and reason for return along with the item itself. Our return policy will supersede the cancellation policy.